Standard Return Policy
Tamco Paint will accept, upon receiving and inspection, all unopened items that are not damaged and in resalable condition that is not mixed paint for a full refund minus any shipping fees within 60 days from purchase.
Any mixed paint cannot be returned for credit. If you believe there is an issue with your product, contact us. (757) 627-9551 press #1.
20% Restocking fees will be added on all accepted items returned.
Any Shipping charges will not be issued a credit for Late, delayed, damaged, lost, or stolen orders.
You will be responsible for return shipping fees and all Hazardous materials fees
- Hazardous Materials being returned may be subject to a hazardous transportation fee.
- Refunds are for the value of the product only.
- Proof of purchase is required.
All returns must have an RMA (Return Merchandise Authorization) number.
Sending returns back without an RMA will delay and slow down the process. Unauthorized returns are not guaranteed to be refunded or replaced - all returns need to be authorized prior to being shipped back.
Packaging a Return
Returns should be packaged in original box with original packing materials. If the original box and packing materials are not available, Double boxing with sturdy boxes may be used with packing peanuts. It is important to make sure items are secure and well packed in the return box, so that the item does not sustain damage.
Be sure to enclose a copy of your original order with RMA (Return Merchandise Authorization) number.
When will I receive my refund/replacement?
Once an item is returned and inspected, refunds are usually issued/replacements shipped within 7-10 business days.
Limits and Exclusions
To help protect our customer and make sure every return or exchange is dealt with fairly this policy is subject to a few important conditions:
Items that, in our opinion, have been abused or misused will not be eligible for a refund or replacement.
- All returns for exchange or refund must be complete, with all parts and accessories.
- If the return is the fault of Tamco Paint(manufacturer defect) Tamco Paint will cover the cost of the return shipping. If the return is customer requested the customer will be responsible for the return shipping.
- Shipments that are returned to us as "refused delivery" will be subject to a 20% restocking fee.
- Proof of purchase is required
- Any mixed paint is not returnable.
- Shipping and handling charges are nonrefundable
- Tamco Paint holds the right to offer a replacement over a full replacement.
- Valid for all items purchased from Tamco Paint and authorized distributors of Tamco Paint. All purchases from an unapproved third party are subject to the policies of the third party.
- Orders that ship via truck freight, LTL (not normal ground delivery services such as FedEx, UPS, or USPS) must be inspected before accepting delivery and are generally neither refundable nor returnable. Buyer bears the cost of return shipping and may incur as much as a 25% restocking fee. The buyer will also bear the cost of any storage charges assessed for merchandise that cannot be delivered due to lack of response from the buyer.
Submit a Return Request HERE